Returns & Exchanges

At Polana, we take pride in the quality of our authentic Polish delicacies and want you to be completely satisfied with your order. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.

1

Inspect Your Order

Upon delivery, please immediately inspect your package and refrigerate or freeze perishable items as instructed on the packaging.

2

Contact Support

If there is an issue with your order, contact our customer service team within 24 hours of delivery with your order number and clear photos of the product and shipping box.

3

Review Process

Our quality assurance team will review your claim to determine if a refund, store credit, or a replacement shipment is the best resolution for your specific case.

4

Resolution

Once approved, we will process your refund to the original payment method or ship out your replacement items during our next scheduled shipping window.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing